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Frequently Asked Questions
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Our wholesale purchase minimum total is $199 USD.
Our products ship from our warehouse in New York, ensuring a swift and efficient delivery process.
Our products are made in China & Vietnam.
Travel Cat products are available for wholesale purchase on Faire at https://faire.com/direct/travelcat or through our wholesale portal at https://wholesale.travelcatshop.com/
Not sure which platform to choose? Benefits of ordering from us on Faire:
- 60-day payment terms for eligible retailers
- Free returns on first orders
- Easy online wholesale ordering
- Bonus! Anyone who's new to Faire and signs up through our link also gets a sign-up offer which includes $100 USD credit and 1 year of free shipping
We also sell our wholesale catalog on WholesalePet.com
Please email partners@yourcatbackpack.com.
Fulfillment time typically ranges from 4 to 7 days. We strive to get your order processed and ready for shipment as quickly as possible!
We offer shipping to all countries. No matter where you are, we’ll fulfill your orders from our New York warehouse.
Once you have placed your order, an invoice will be forwarded to you via Faire or Shopify. Shipping costs are specific to the address, item quantity, and weight of the shipment, so they will be calculated per individual order and added to your order on our end.
If you choose the option at checkout to allow us to bill your card on file when a shipping quote is available, you will be billed automatically.
Wholesale shipping relies on various factors such as shipping address and the weight and size of your order. Our warehouse calculates a quote that is specific to every order, and this price is added on from our end or via the Faire platform if that is where the order is placed. We’ll be sure to get the order to your store(s) as quickly as possible!
Travel Cat products cannot be sold on Amazon, Ebay or other 3rd party websites, but stores can sell our products on their own direct websites.
Please email meow@yourcatbackpack.com with your order number and notify them of which item is missing. Our team will help you regarding missing items as soon as possible.
Yes, we do have photos we can share as well as a retailer display folder for reference here: https://app.air.inc/a/bvUmuEv1j. Enjoy this curated collection of User Generated Content for use in your marketing efforts. Product photos (with white backgrounds) can be taken from our website: travelcatshop.com.
Watch our RETAILER TRAINING ON-DEMAND (~30 mins): https://travelcatshop.com/pages/retailer-training-on-demand.
Place new orders and see our latest products: travelcat.faire.com or contact your rep.
Looking for something in particular? Email any media requests to digital@yourcatbackpack.com!